YourMarket Subscription Terms and Conditions

Last Updated: 23/9/2025

1. Agreement and Acceptance

By subscribing to our services, you enter into a legally binding agreement with YourMarket ABN 86206404157 ("we," "us," "our"). These terms apply to all subscription services we provide.

2. Subscription Services

2.1 Service Description

• Service Name: YourMarket Subscription
• Inclusions: Selected YourMarket supplied products in season and available
• Availability: Wednesdays and Fridays between 2-6:30pm.

2.2 Subscription Commencement

Your subscription begins on completion of checkout and continues for the selected billing period.

3. Pricing and Billing

3.1 Fees

• Subscription Fee: Fees are the retail price of the goods selected.

3.2 Billing Cycle

• Billing Frequency: Upon delivery of the order.
• Payment Due: Upon delivery of the order
• Payment Methods: Direct Debit
• Failed Payments: Upon failure to process, direct debit will be retried twice.

3.3 Price Changes

We may change subscription fees with at least 30 days' written notice. Price increases do not apply to prepaid periods.

4. Automatic Renewal

4.1 Renewal Terms

Unless cancelled, your subscription automatically renews for successive periods equal to your original subscription term.

4.2 Renewal Notice

We will send renewal notices before each delivery date, including:

• Renewal date
• Applicable fees
• How to cancel before renewal

5. Cancellation and Termination

5.1 Your Right to Cancel

You may cancel your subscription at any time by:

• Phone: 0423520490
• Email: yourmarketorange@gmail.com
• Online: Filling out the Contact Us form at www.yourmarket.net.au
• Post: 20 Molong Rd, Orange, NSW, 2800

5.2 Cancellation Processing

• Cancellations take effect at the end of your current billing period
• You retain access to services until the end of your paid period
• No refunds for unused portions of prepaid periods (except as required by law)

5.3 Cooling-Off Period

For subscriptions that qualify as unsolicited consumer agreements under Australian Consumer Law, you have 10 business days to cancel with full refund.

5.4 Termination by Us

We may terminate your subscription for:

• Non-payment after 14 days' notice
• Breach of these terms
• Misuse of our services
• Legal or regulatory requirements

6. Refunds and Returns

6.1 Refund Eligibility

Refunds are available:

• During the cooling-off period (where applicable)
• For services not provided due to our fault
• As required under Australian Consumer Law

6.2 Refund Process

Approved refunds will be processed within 10 business days to your original payment method.

7. Australian Consumer Law Rights

7.1 Consumer Guarantees

Our services come with guarantees that cannot be excluded under Australian Consumer Law, including:

• Services provided with due care and skill
• Services fit for purpose
• Services provided within reasonable time

7.2 Remedy for Failure

If we fail to meet consumer guarantees, you may be entitled to:

• Refund or replacement
• Compensation for damages and losses
• Cancellation of contract

7.3 Limitation of Liability

Our liability is limited to the extent permitted by law. For business customers, our liability may be limited to resupplying services or refunding fees paid.

8. Privacy and Data

8.1 Information Collection

We collect and use your information in accordance with our Privacy Policy and Australian Privacy Principles.

8.2 Data Security

We implement reasonable security measures to protect your information.

9. Service Availability and Support

9.1 Service Levels

We aim to provide services with reasonable availability and performance.

9.2 Customer Support

Contact our customer support:

• Phone: 0423520490 (Business hours: 9am - 5pm Monday - Friday)
• Email: yourmarketorange@gmail.com
• Response Time: Within 1 business day

9.3 Maintenance

We may perform scheduled maintenance with reasonable notice.

10. Intellectual Property

10.1 Our Rights

We retain all rights in our services, technology, and content.

10.2 Your Rights

You receive a limited, non-exclusive license to use our services during your subscription.

11. Dispute Resolution

11.1 Internal Dispute Resolution

Contact us first to resolve any disputes:

• Complaints: yourmarketorange@gmail.com
• Investigation: We will investigate within 1-2 business days
• Response: Written response within 3 business days

11.2 External Dispute Resolution

If we cannot resolve your dispute, you may contact:

• Australian Competition and Consumer Commission (ACCC): 1300 302 502
• State/Territory Consumer Affairs Agency
• Industry Ombudsman (if applicable)

11.3 Legal Action

These terms are governed by the laws of New South Wales, Australia. Any legal disputes will be heard in the courts of Orange, New South Wales.

12. General Terms

12.1 Changes to Terms

We may update these terms with 30 days' notice. Continued use constitutes acceptance of changes.

12.2 Entire Agreement

These terms constitute the entire agreement between us, superseding previous agreements.

12.3 Severability

If any term is invalid, the remaining terms continue in effect.

12.4 Assignment

We may assign our rights and obligations. You cannot assign without our consent.

13. Contact Information

YourMarket

• Address: 20 Molong Rd, Orange, NSW, 2800
• Phone: 0423520490
• Email: yourmarketorange@gmail.com
• ABN: 86206404157
• Website: www.yourmarket.net.au

Customer Service Hours: 9am - 5pm Monday - Friday

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These terms comply with Australian Consumer Law requirements. This document should be reviewed by qualified legal counsel before use.